(continued from Upgrading RM Monitor version for PDF Reports)

Trouble Shooting

Registration Problems-

Make sure RM Alerts.exe is running. If not, you may receive the following messages:

The current page cannot be displayed (IE)
Can't establish a connection to the server at localhost:9645 (Firefox)

Upgrading from a previous RM Monitor version

If you receive the following error: Error registration- there was an error registering your store”

Make sure RM Services is running
Make sure the RM Alertd (exe) is running in the systray.
Trying restarting the computer and run the re-registration process again

Update Problems-

Make sure RMAlertd (.exe) is running at the store on the RM Server
Make sure only one instance of RMAlerts is running
Make sure there is an internet connect at the store
Make sure access to internet is unencumbered. Use of erroneous internet proxy internet addresses will prevent data from updating.
Some data will not upload to RM Monitor if disabled in station config (i.e. Audit Trail Updates)
RM Monitor will only update five minutes after last update.

Requesting Tech Support

Click on the link to see the tech support article on RM Monitor to send the appropriate files or enter the ASI Dealers page and use the ASI Search (Type in RM Monitor).

Blackberries

Blackberry use requires a device operating system of 4.7.1 or later. If you a running previous version on your Blackberry, you can download, install, and use the Opera Mini browser. The Opera mini browser can be downloaded here: http://www.opera.com/mini/